This depends on when the cancellation happens. The guest gets:
Full refund if they cancel within 48 hours after the payment or at least 30 days before their stay.
50% refund if they cancel at least 7 days before their stay.
No refund if they cancel less than 7 days before their stay.
The host will receive the remaining deposit, if any.
To release the deposit early, get in touch with the Ciao team in app.