If there's a dispute between the host and guest about cancellations, terms violations, or damage claims, we'll gather evidence from both sides and try to resolve it.
For example:
If the evidence shows the host was unresponsive, misrepresented the property, or left it in an unacceptable condition (inaccessible, unclean, or unsafe), we may refund the guest.
If the evidence shows the guest didn't show up, didn't pay, or caused property damage, we may compensate the host for their losses.