If you’ve recently been granted lifetime premium access (or simply want to stop renewing your paid plan), you may need to cancel your current subscription to avoid future charges. Canceling your subscription will not remove your premium access if you’ve been upgraded to lifetime.
🔵 Apple App Store
If you subscribed through Apple/iOS:
Steps:
Open Settings on your iPhone
Tap your name (Apple ID)
Tap Subscriptions
Select Ciao
Tap Cancel Subscription
More info from Apple: https://support.apple.com/en-us/HT202039
Note: Apple handles billing directly. If you’re charged after canceling, contact Apple Support—Ciao cannot process refunds for App Store payments.
🟢 Google Play Store
If you subscribed through Google Play / Android:
Steps:
Open the Google Play Store app
Tap your profile icon → Payments & Subscriptions
Tap Subscriptions
Select Ciao
Tap Cancel Subscription
More info from Google:
Make sure you’re signed into the same Google account that you used to subscribe.
⚪ Stripe / Telegram Mini-App
You’re likely billed via Stripe if:
You originally purchased through the Telegram mini-app
You don’t see an active subscription in Apple/Google
To cancel your Stripe subscription:
Go to our billing portal here
Enter the email address you used at checkout
You’ll receive a login link from Stripe
Open the portal and click Cancel Subscription
Tip: The email you used in Telegram may be different from the email you set in Ciao to be contacted by other users from. Try the address you entered during checkout.
If you’re unsure which email you used, message us in-app and we can help look it up.
💡 What happens after cancellation?
Your subscription stays active until the end of your current billing period.
If you have lifetime access, premium stays unlocked indefinitely even after cancellation.
You won’t be charged again.
Still need help?
If you’re not sure where you subscribed or you’re having trouble accessing the billing portal, just message us in-app—we’ll sort it out 💛