Your communications score reflects how quickly and consistently you respond to guests — and it's one of the most important factors guests look at when deciding to book with you.
What is the communications score?
Every time a guest sends you a booking request, we track how fast you reply. When a booking is completed, we automatically calculate a communications score for each booking request conversation and add it to your overall rating summary.
This means your score improves over time as you respond promptly — and doesn't rely on guests manually rating you.
How is it calculated?
We look at two things:
1. Your first reply – How long did it take you to send your first message after a guest's booking request?
2. Your follow-up replies – How quickly did you respond throughout the rest of the conversation?
Your final communications score for a conversation is the lower of these two score — so even if your follow-up replies are fast, a slow first response will bring the score down.
We account for your timezone and hours
We know you're not available 24/7. Response times are only counted during your active hours (7am–10pm) in your local timezone. A message that arrives at midnight won't count against you if you reply first thing in the morning.
How does it affect my profile rating?
Each conversation score contributes to a running average on your profile. The more booking requests you receive and respond to promptly, the more stable and accurate your score becomes.
You can see your current communications score on the top of your profile - as "Slow replies", "Fast replies" or "Excellent"
Tips to keep your score high
Reply to every booking request — even a quick message to say you need more time helps
Turn on push notifications so you never miss a new booking request.