There are two ways to reach us — the chat, or email.
The quickest route: ask here in the chat
Our AI assistant can answer most questions straight away. If it can't help, or you'd simply rather speak to a person, just say so — it will take your details and pass the conversation to the team, who will reply by email.
hello@ciclozone.com — general questions, sales, billing, and partnerships.
finance@ciclozone.com — Terms of Service, contracts, and legal matters.
Response times
We're a small team and we reply as soon as we can, giving priority to anything affecting a live class. There's no formal SLA, and we don't run fixed support hours — send your question whenever suits you and we'll come back to you.
Supported languages
Primary support: English.
Support in other languages can be provided with AI-assisted translation.
Where to follow updates
Linked from the footer of ciclozone.com:
App Version History
Studio App Version History
Web Platform Updates
Major incidents are communicated by email and in-app.
What about a status page?
A dedicated public status page is not currently offered. Our hosting and content-delivery infrastructure is provided by major third-party platforms (Cloudflare), so service availability can also depend on those providers.