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Record Request Status

Mequel Bunch avatar
Written by Mequel Bunch
Updated this week

Healthcare providers are required by law to send medical records within 30 days of receiving a request and can ask for a 60 day extension.

If it's been over 30 days since your record request and the records haven't appeared in your profile:

  1. Go back to the Help Center

  2. Select "Messages"

  3. Choose "Send us a message"

  4. You will be able to connect with our team about your specific record request

Our support team will help track down your records and follow up with the provider if needed.

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