Previews let users be on the cutting edge of what CircleCI has to offer. You get to experience the innovation as it's being built and enjoy the benefits of the functionality before anyone else.

If a customer has an issue related to a closed or open preview, when ticket is submitted, it will be followed by a prompt response from our support team. We do not offer SLA level response on feature preview. This ensures that our support team has time to properly gather information on the new feature to better help our customers troubleshoot any related issues.

The benefit for a customer on a feature preview is the opportunity to share feedback directly to the product team as they work to enhance the functionality. Escalation management for bugs or defects identified by Support Engineering are escalated to Product but are not considered breaking events and therefore would not have a targeted expectation for response times.

There are two types of feature previews our customers interact with that are both feature ready and internally tested with differences in availability. In the case of both of these preview types, the product is subject to changes.

For platform-focused features such as Runner or Server, previews are conducted with a product that is usable, but not always feature ready. Previews provide an opportunity for users to voice feedback early in the product development process; preview users are truly collaborators and design partners. The feedback is used as direct input into how the product is shaped.

What is a Release Candidate and is it considered supported? Release Candidate versions are internally-available versions that are ready for testing and should not be used in production environments. Release Candidate are not considered supported and would not be handled by Support Engineering.