Ticket refund policies are set by the event organiser. Refund availability may vary between events, so you should review the event’s terms and conditions before submitting a request.
How to Request a Ticket Refund
If the event organiser has enabled refunds, you can submit a refund request from your Circolo account.
To request a refund:
Sign in to your Circolo account.
Open My Tickets.
Select the ticket you want refunded.
Select the three-dot menu on the ticket.
Select Request Refund.
Follow the prompts to submit your request.
What Happens After I Request a Refund?
Submitting a refund request does not mean the refund has been approved.
The event organiser must review and approve your request before the refund can be processed. Refund timing and eligibility will depend on the organiser’s refund policy and the event’s terms and conditions.
Why Can’t I See the Refund Option?
The Request Refund option will only appear if the event organiser has allowed refunds for that event.
If the option is unavailable:
check the event’s terms and conditions
contact the event organiser directly
provide your name, event name, and ticket order details when making an enquiry
Who Should I Contact About a Refund?
Contact the event organiser for questions about:
refund eligibility
refund deadlines
partial refunds
cancellation fees
refund approval
refund processing time
Circolo provides the ticketing platform, but the event organiser is responsible for setting and approving refunds.