You can update certain ticket details from your Circolo account. The steps depend on whether you need to change the ticket holder’s name or update information such as dietary requirements.
Change the Name on a Ticket
To change the name on a ticket, transfer the ticket to the new attendee.
To transfer a ticket:
Sign in to your Circolo account.
Open My Tickets.
Select the ticket you want to update.
Select the three-dot menu on the ticket.
Select Transfer Ticket.
Enter the new attendee’s details.
Follow the prompts to complete the transfer.
The new attendee must accept the ticket before the transfer is complete.
Once the ticket is transferred, the original QR code will no longer be valid.
Update Ticket Preferences
You can also update information collected as part of the ticket, such as:
dietary requirements
accessibility information
attendee preferences
other information requested by the event organiser
To update your ticket preferences:
Sign in to your Circolo account.
Open My Tickets.
Select the relevant ticket.
Select the three-dot menu on the ticket.
Select the option to update your preferences.
Make the required changes.
Save your updated information.
What If I Cannot Update the Ticket?
Some ticket information may be restricted by the event organiser.
If you cannot see the transfer or update option, contact the event organiser directly and provide:
your name
the event name
your ticket or order details
the information you need changed