Creating and Managing Ticket Tiers

Ticket tiers allow you to create and manage the different ticket options available within an event.

Each ticket tier can be configured independently, allowing you to control its price, allocation, ticket type, included guests, order limits, Dynamic Forms, add-ons and sale period.

For example, the same event could have separate ticket tiers for different admission types, event days, sessions or group bookings.

Ticket tiers are managed from Ticket Management within an event.

Existing ticket tiers are displayed within the Ticket Tiers section, where you can create new tiers or edit existing ones.

To create a new ticket tier:

Once created, the ticket tier will appear within the Ticket Tiers section of Ticket Management.

The Price & Fees section controls the ticket price and how booking fees are handled.

Enter the Base Price (Inc. GST) for the ticket tier.

Select how the applicable booking fees will be handled.

A Fee Breakdown (Per Ticket) is displayed within the ticket setup, allowing you to review the fees associated with the ticket.

Important: Booking fee handling is locked once the event has been published.

The Allocation determines the total number available for an individual ticket tier.

Enter the required number of tickets into the Allocation field.

Important: The combined allocation across all ticket tiers must add up to the event's Total Capacity.

For example, if your event has a Total Capacity of 500, the allocations across your ticket tiers must total 500. You could have:

Total Allocation: 500

This ensures the ticket allocations across your event align with the overall capacity set for the event.

The Package option allows a single purchase to include multiple individual tickets within the same ticket tier.

This is useful for multi-day or multi-session events where one purchase should give the attendee a separate ticket for each part of their experience.

For example, a 2-Day Event Package could contain:

The price entered for the ticket tier applies to the entire package, rather than to each individual ticket within the package.

Under Tickets in this package, enter the number of individual tickets that should be included with each purchase.

For example, entering 2 will create two individual tickets for every package purchased.

Once more than one ticket is included, a separate section will appear for each ticket in the package.

Expand each ticket within the Package section to configure its individual details.

For each ticket, you can set:

If a location is not entered, it will default to the event location.

This allows each ticket within the package to represent a different day, session, time or location while still being sold together as one purchase.

Each ticket within a package is issued as its own individual ticket and receives its own QR code.

This means each package ticket can be scanned and checked in separately using the Circolo Scanning App.

For example, if an attendee purchases a two-day package containing Day 1 and Day 2, they receive two separate tickets. Their Day 1 ticket can be scanned on the first day, while their Day 2 ticket remains available for entry on the second day.

For a standard ticket tier that does not require multiple tickets, leave “Tickets in this package” set to 1.

The Ticket Date & Time section is optional.

It allows a ticket tier to have its own:

This is useful when an individual ticket relates to a particular part of a larger event.

For example, a two-day event could have separate tickets for Day 1 and Day 2, or a ticket could be created for a welcome dinner taking place the night before the main event.

The ticket-specific information is shown on the ticket, PDF, wallet pass and associated emails.

If these fields are left empty, the ticket will follow the event's dates and location.

The Guests section provides options for ticket tiers that include multiple attendees within a single purchase.

Use Included Additional Guests when one purchase should include the buyer plus a specified number of guests.

For example, if you set '9 Included additional guests' the 1 ticket purchase includes 10 tickets. this can be used for a table or group ticket where one purchase includes several attendees. Each included guest receives their own ticket.

See example below:

You can also allow the purchaser to add additional guests at a fixed price per person.

Set:

Paid extra guests are not available on package or booking-confirmation tiers.

The Ticket Type & Limits section controls how the ticket is issued and how many tickets can be purchased within an order.

By default, the tier will use the Default Ticket Type selected for the event.

You can override this for an individual ticket tier.

Available Ticket Types include:

Ticket with QR Code
The attendee receives a ticket with a QR code that can be scanned for entry using the Circolo Scanning App.

Booking Confirmation Only
The attendee receives confirmation of their booking without a QR code, PDF ticket or wallet pass.

Use Allow Promo Codes to control whether promotion or discount codes can be applied to the ticket tier.

When enabled, eligible promo codes can be used when purchasing the ticket.

Order Limits allow you to control the number of tickets that can be purchased within an order.

You can set:

Use 0 if you do not want to apply a minimum or maximum.

Allows you to set the ticket tiers status to:

The Organisation section allows additional features to be connected to the ticket tier.

Use Ticket Group (Optional) to assign the ticket tier to a ticket group.

Use Dynamic Form (Optional) to attach an existing Dynamic Form to the ticket tier.

When a Dynamic Form is attached, the relevant form requirements will be associated with purchases of that ticket tier.

Use Add-Ons (Optional) to apply available add-ons to the ticket tier.

If you do not need any of these options, they can be left unselected.

The Sale Window is optional and allows you to control when the ticket tier is available for sale.

You can set:

Use these settings when you only want a ticket tier to be available during a particular period.

Once you have finished configuring the ticket tier, you have two options.

Click “Create Tier” to save the ticket tier and finish.

Once created, the ticket tier will appear within the Ticket Tiers section of Ticket Management.

Ticket tiers can be updated after they have been created.

To edit a ticket tier:

This allows individual tiers to be adjusted without changing the settings of other ticket tiers within the event.

Ticket tiers give you flexibility over how different tickets within the same event are sold and managed.

By configuring each tier individually, you can create ticket options for different prices, sessions, dates, group sizes and attendee requirements while managing them all from the same event.