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Why is my tracking status not updating?

A
Written by Albert Gajsak

Don't worry β€” this is very common, especially for international shipments. Here are the most likely reasons:

  • In transit between countries: Tracking often goes silent while a package is being transported internationally. Updates resume once it clears customs in your country.

  • Customs processing: Packages can sit in customs for several days without a tracking update.

  • Carrier handoff: When the package transfers from our shipping partner to your local postal service, there may be a gap in tracking.

If your tracking hasn't updated in more than 15 business days, email us at contact@circuitmess.com with your order number and tracking number. We'll contact the carrier and get you an update.

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