How do I add, view, edit, and delete Mention Streams?

Mention Streams are real-time results of Print, Online, TV, Radio, Podcast and Social news items

This video covers the functionality outlined in this guide:

Mention Streams can be created in three ways, by clicking on the Action Button on the Launchpad, ✚ button on the purple sidebar, or by scrolling to the end of your Mention Streams and clicking ‘Create a New Mention Stream in this Group’.

You can populate your new Mention Stream using a simple Keyword Search or Advanced Keyword Search (this includes Boolean).

To begin building your Mention Stream, input your keyword(s).

The lightning icon is where can apply filters to our Boolean search. For example, case sensitivity or coverage by a specific author.

AI Keyword Suggestion helps users create more effective Mention Streams by automatically suggesting relevant keywords and exclusions based on their initial input when creating a new Mention Stream.

Enter keywords in the search box. Then press enter or select the "Suggest" button to produce Keyword Suggestions.

Enter a keyword to search for, click Suggest and you’ll see suggested terms to add to your search.

AI automatically suggests related terms below the search box, including:

You can refresh the suggestions and provide feedback on the suggestions via the thumbs up/down.

We can select the Media Types we’d like the Mention Stream to track.

When using the Include Sources filter, you add the specific source(s) you would like to see coverage from.

You will see results with the names of matching outlets and to the right, the media type will be displayed. For example, BBC is a Source Group, Online, Radio and TV. When selecting specific sources, please pay attention to the media type displayed on the right and ensure you have selected the appropriate Media Types in the Media Type Filters.

When using the Include Source filter, some outlets will display ‘Source Group’ next to them. Source Groups act as parent publishers that individual sources may be a part of (News Corp, ABC, etc).

For example, if you only want to see coverage from BBC Future (an Online source), you would need to ensure that only Online is is selected in your Media Type filters.

We also have the option to apply Advanced Filters which are explained in more detail here.

Previewing content is a great way to ensure that the coverage generating into your Mention Stream is relevant.

After entering your keywords and selecting your sources, you may preview your content.

The Media Source Filter must be selected for any sources to show. NOTE: The source filter will not exclude other media types.

Mention Streams can be saved to your account to automatically generate news within your account.

TIP: When adding your keyword, you can use the help section to the right of the search window for additional assistance.

To begin building your Mention Stream, input your keyword(s).

Use the toggle button to open the 'Advanced Search Options'

Choose 'Boolean Query'

Select the Media Types you would like to monitor.

Use the ‘Include Sources’ field to add specific outlets your would like to target OR use the ‘Exclude Sources’ field and add outlets to prevent pulling coverage from specific outlets.

Click the ‘Preview’ button.

When previewing content, a volume timeline graph will display showing the last 30 days of coverage. A Mention Stream with the last 30 results will appear below the graph, giving you insight into the relevancy of your keywords.

When using the Include Sources filter, you add the specific source(s) you would like to see coverage from.

You will see results with the names of matching outlets and to the right, the media type will be displayed. For example, BBC is a Source Group, Online, Radio and TV. When selecting specific sources, please pay attention to the media type displayed on the right and ensure you have selected the appropriate Media Types in the Media Type Filters.

For example, if you only want to see coverage from BBC Future (an Online source), you would need to ensure that only Online is is selected in your Media Type filters.

When using the Include Source filter, some outlets will display ‘Source Group’ next to them. Source Groups act as parent publishers that individual sources may be a part of (News Corp, ABC, etc.).

Mention Streams can be saved to your account to automatically generate news within your account.

TIP: When adding your keyword, you can use the help section to the right of the search window for additional assistance.

You can delete a Mention Stream at any time, by clicking on the Cog Icon in the top right-hand corner of the desired Mention Stream. This will open the ‘General’ page.

Click on the red ‘Remove this Mention Stream’ button at the bottom of the screen. This will permanently delete the Mention Stream, however, you can easily re-build this should you need to set up a similar query in the future.

Click the cog icon to make changes to a Mention Stream. Editing Mention Streams allows you to adjust filters and settings, ensuring your desired content is included in the stream.

To enable notifications, click on the Cog Icon in the top right-hand corner of the desired Mention Stream. By clicking on the Notifications tab, you can add notifications for specific Media Types via the following delivery methods:

Once you’ve made your selections, click Add Notification. From this screen, you will be able to see an overview of the Notifications enabled for the Mention Stream.

TIP: You can also create additional Notifications for the same Mention Stream by clicking ‘Add Notification’ and following the process above. This may be useful if you wish to limit particular Media Types to a specific delivery method.

You can Group Mention Streams by theme or issue. To do this, click on the Group tab, where you can add to an existing group or create an entirely new group. This offers a logical way to structure your Mention Streams so that they align with different areas of your organization.