Ways to reach us
Chat: open the chat Messenger on citeralabs.ai or inside the Citera app.
Email: contact@citeralabs.ai
Contact form: citeralabs.ai/contact
Book a call: for plan advice, onboarding or a walkthrough, book a demo.
Our team offers 24/7 support via chat in the Messenger (on the site and in the app) and by email at contact@citeralabs.ai. See Support hours and response times.
What to include
The email address on your Citera account, and the brand or website affected
What you expected to happen and what happened instead
The steps you took, roughly when, and the page, integration or report involved
Any error message, and a screenshot with sensitive information removed
For data issues: the date range, market, model or property selected
For publishing issues: the CMS you connected and whether the workflow is on autopilot, approval-required or draft-only
For billing or trial questions: the plan and any offer shown to you
Protect your account
Never send passwords, API keys, application passwords, recovery codes or full card details through chat or email.
Feature and integration requests
Tell us what you need via chat, or use Request an app in Settings → Integrations. We review every request.
Service status
Check the Status link in the footer of citeralabs.ai for known incidents.