If Citera can't collect a subscription payment, for example when a trial converts to paid, access to your account is temporarily locked until your payment details are updated.
What you'll see
A Billing issue detected screen explains that the payment couldn't be collected. If the issue isn't resolved, the screen shows the date when your account and associated data are scheduled for deletion.
How to fix it
On the billing issue screen, click Update payment method. You can also go to Settings → Billing → Update card or billing details.
Update your card in the secure billing portal.
Return to Citera. Access is restored once your payment details are updated and the payment can be collected.
Common reasons for failed payments
Expired or replaced card
Insufficient funds or a card limit
Your bank blocked the payment or required extra verification
Still locked?
Message us via chat or email contact@citeralabs.ai with your account email. Don't send card details.