You can cancel anytime. Plans are rolling, so there is no minimum term.
Cancel in the app
Go to Settings → Billing.
Choose to cancel your subscription.
Tell us why you're leaving (optional, but it helps us improve). We may suggest options such as help with setup or a lower-cost plan.
Confirm with Yes, cancel my subscription.
You can also cancel by contacting us at contact@citeralabs.ai.
What happens next
Your plan stays active until the end of your current billing period. The date is shown when you cancel.
You won't be charged again.
No refunds or credits are given for the remaining part of a billing period, except under the 90-day money-back guarantee for eligible customers.
After your plan ends, your data is kept for 30 days and can be exported before it is deleted. See What happens to your data after you cancel.
Cancelling a trial
Cancel the same way before the trial ends to avoid being charged. Cancellation isn't available during the first 15 minutes after a trial starts.
Changed your mind?
If your subscription is still active, you can reactivate it in Settings → Billing before it ends.
Downgrading instead
If you mainly want to lower your cost, you can move from Scale to Starter instead. See Upgrading or downgrading your plan.