Can't sign in
"Please check your email and password": check for typos, or reset your password with Forgot your password? on the login page.
Just signed up? Confirm your email first by clicking the link in the confirmation email. Check spam if you can't find it.
Signed up with Google? Use the Google option. To sign in with a password too, add one in Settings → Profile once you're in.
CAPTCHA: complete the verification check before signing in.
Reset link not working? Links work once and expire after 60 minutes. Request a new one.
"Your session has expired"
Refresh the page and sign in again.
Blank page, errors or old version
If you see "A new version of Citera is available", refresh to load the latest version.
Hard-refresh the page, or try a private window to rule out extensions.
Allow cookies for app.citeralabs.ai. Blocking strictly necessary cookies can stop sign-in from working.
Try another up-to-date browser.
Using a phone
The Citera app is designed for desktop and tablet. A mobile view isn't available yet, so use a larger screen for the best experience.
"Your account isn't active yet" or a locked screen
See I'm redirected to the pricing page or my account is locked.
Check service status
Use the Status link in the footer of citeralabs.ai to see whether there's a known issue.
Still stuck?
Message us via chat on citeralabs.ai or email contact@citeralabs.ai. Include your account email, your browser and a screenshot of any error (remove sensitive information). Never send your password.