Citera needs an active trial or paid plan to open the dashboard. If you're sent to the pricing page or see a lock screen, it's usually one of these.
You haven't finished checkout
If you left onboarding before starting your trial, Citera returns you to the pricing step. Choose a plan and start your trial to continue. If you just paid, Citera may show Finalizing your checkout while it confirms your subscription with Stripe. This usually takes a few seconds. If it takes longer, retry or go back to pricing and try again.
"Your account isn't active yet"
You're signed in, but the account has no plan on it yet. Choose a plan, or contact us if you expected access through a Custom agreement or a partner.
Your trial has ended
When a trial ends without an active subscription, access is locked. Choose a plan to continue.
A payment couldn't be collected
A Billing issue detected screen means a subscription payment failed. Click Update payment method to restore access. See Failed payments and locked accounts.
Your subscription was cancelled
After a cancelled plan's period ends, choose a plan to regain access. Your data is kept for 30 days after the plan ends.
Wrong account?
Use Wrong account? Logout at the top of onboarding and sign in with the right email.
Access suspended
If you see a message that access to your account is suspended, email us at contact@citeralabs.ai.
Need help? Message us via chat with your account email.