Support hours
Our team offers 24/7 support, on every plan:
Chat: in the Messenger on citeralabs.ai and inside the Citera app
Email: contact@citeralabs.ai
You can reach us any day, at any time.
Response times
We don't publish a fixed response time. We reply as soon as we can, by chat or email depending on how you contacted us. Complex issues, such as integrations or data questions, may need a few messages. Including the details listed in How to get support from Citera speeds things up.
Onboarding help by plan
Starter: self-serve onboarding with guides
Scale: a 15-minute kickoff onboarding and access to experts
Custom: founding-team setup
Before you reach out
Many answers are in this help center, especially Troubleshooting. The Status link in the citeralabs.ai footer shows known incidents.