To access the CityPay wallet, you need to complete the registration and verification process, which ensures secure and full access to all services.
Verification is carried out through our partner platform, Sumsub, which automatically checks your documents, biometric data, and financial profile.
Sumsub complies with GDPR and ISO standards and is an essential part of CityPay’s security system.
To begin registration, simply select the country whose services you want to use and follow the on-screen instructions.
Registering on CityPay using Google:
On the authorization page, you will see alternative sign-in options, including the Google logo. Click on the Google logo.
Select or sign in to your Google account:
If you are already signed in to your Google account, a list of your accounts will appear in the same browser. Select the account you want to use to access your CityPay wallet.
If you are not signed in to your Google account, Google will ask you to enter your email address or phone number and password. Enter your Google account credentials and click "Next."
Granting Permission (if required): Google may ask you to grant CityPay access to certain information from your Google account (for example, your email address). Confirm the permission to proceed with the registration.
Registration: After confirming the permission, you will be automatically logged into your CityPay account using Google.
Submitting an Identification Document:
First, a dropdown list will appear on the screen. Select the country that issued your document.
Next, choose the type of document:
ID Card
Passport
Click "Continue."
After reviewing the instructions for uploading or taking a photo, confirm access to your camera.
Once you allow camera access, you’ll be directed to the document verification page.
An instruction will appear on the screen: "Please make sure the document is clearly visible and readable in the camera."
Hold your ID card or passport in front of the camera so that all details are clearly visible.
Follow the on-screen instructions to show both the front and back of the document, or choose the option to upload the document.
After successfully submitting your document, the system will prompt you to complete the face recognition process.
Face Recognition Process:
Place your face in front of the camera and follow the instructions shown on the screen. For example, the system may ask you to turn your head, smile, or perform another simple action.
Make sure your face is clearly visible and that you are in a well-lit environment.
Be sure to remove any accessories such as hats, glasses, or face masks.
In the next step, please complete the KYC questionnaire.
Your basic personal information
The purpose of opening the wallet
Source of income
Field of activity and your position
Type of your business
Your total monthly income
Expected monthly turnover
Follow the instructions on the screen and make sure all fields are filled out accurately and completely.
After successfully completing all the required steps, your verification application will be submitted to CityPay for review.
The review time varies for each case, so please wait patiently for a notification about your verification status.
If your verification is successful, you will receive a confirmation message, after which you will have access to all CityPay services.
If your verification is denied, CityPay will provide you with an explanation via a notification.
Note: If a user interrupts the verification process (for example, by not completing the financial questionnaire), they need to resume the process on the same day. Otherwise, the user will have to repeat the first stage of verification - confirming their identity again from the beginning.