Privacy Policy Overview for CityPay
Scope and Consent
Citypay Bilgisayar Teknolojileri Ticaret Limited Sirketi ("Citypay," "We," "Our," or "Us") is committed to protecting your privacy. This policy outlines how Citypay collects, stores, uses, and protects Personal Data to comply with Turkish Data Protection laws. The policy applies to all services provided by Citypay, including merchant processing services, products, and other related technologies or functionalities (collectively referred to as "Services").
Types of Data Subjects
Citypay may process the Personal Data of the following data subjects:
Visitors: Individuals who visit our websites.
Merchants: Individuals or entities who sign up for our Services.
Shoppers: Individuals who interact with Citypay indirectly when paying a merchant’s invoice via Citypay.
What is Personal Data?
Personal Data refers to any information directly associated with a specific person that can be used to identify them, such as a person's name.
Types of Personal Data Collected
Citypay collects different types of Personal Data depending on the type of user:
1. Visitors
IP address
Email address (e.g., for blog subscriptions or marketing material opt-ins)
Phone number (e.g., when contacting our sales or media team)
Name (e.g., when submitting a support request)
Information about access devices for fraud prevention purposes
2. Merchants
Name
Email address
Identification documents
3. Shoppers
Email address
IP address used to view the Citypay invoice
(Optional) Name, address, phone number, and other details upon the merchant’s explicit request
(For donations) Donor's name, email address, address, phone number, employer, job title, and city of employment
Sensitive Personal Data
Citypay does not process sensitive personal information, such as religion, race, ethnicity, or political views.
Purpose of Collecting Personal Data
Citypay collects Personal Data to:
Comply with applicable laws and regulations.
Provide requested Services and customer support.
Process transactions and send transaction-related notices.
Resolve disputes, collect fees, and troubleshoot problems.
Customize and improve Services, website content, and user experience.
Deliver targeted marketing, service updates, and promotional offers based on communication preferences.
Data Protection and Storage
Citypay takes data security seriously by implementing computer safeguards like firewalls and encryption, enforcing physical access controls, and authorizing data access only to employees who need it to perform their duties.
Accessing or Changing Personal Data
Data subjects have rights to access, update, delete, correct, or restrict the processing of their Personal Data, subject to legal exemptions. Merchants can review and edit their information through the account settings on the Dashboard or by emailing Citypay for specific changes.
Marketing Practices
Citypay does not sell Personal Data to third parties for marketing purposes without explicit consent. Citypay may combine collected data with data from other companies to enhance and personalize Services, content, and advertising.
Cookies Policy
What are Cookies?
Cookies are small data files stored on your computer or mobile device by websites to remember your actions and preferences.
Types of Cookies Used
Citypay uses cookies to:
Recognize users during multiple page visits within the same session.
Customize Services, content, and advertising.
Measure promotional effectiveness and enhance security.
Remember login details to simplify account access.
Managing Cookie Settings
Users can manage cookie settings through their browser to receive notifications for new cookies, delete individual cookies, or delete all cookies. However, disabling cookies may limit access to some functionalities of the website.
Changes to the Privacy Policy
Citypay may update this policy by posting a revised version on its website. Substantial changes in data processing practices will be announced with 30 days' notice on the "Privacy Policy" section of the website.