Slippage is a normal part of trading and can occur due to various market conditions, such as liquidity, volatility, and execution speed. However, we recognize that in rare cases, slippage may exceed what is considered reasonable.
If you believe you’ve experienced excessive or abnormal slippage, you may request an investigation by contacting us through either of the following channels:
📧 Email: support@ckcapital.co.uk
🌐 Website Help Center: www.ckcapital.co.uk
Please include detailed information, such as:
The date and time of the trade
The instrument traded
Screenshots or platform logs showing the entry/exit and slippage
Any additional evidence to support your claim
⚠️ Important Notice:
We do not investigate slippage disputes that occur during high-impact news events, due to the inherent volatility and unpredictable price movement during such periods.
We strongly advise all traders to stay aware of economic calendars and news releases, and to trade responsibly during high-impact times.