Can't grant webcam and mic permissions
Thomas Hernandez avatar
Written by Thomas Hernandez
Updated over a week ago

If you're facing issues with granting the extension permissions to use your camera and microphone, please follow these steps:

If you denied access to your webcam and mic in the past, start by reading the instructions in this article.

Re-authorizing Google Chrome to record your screen

  1. Go to your Mac settings > Security & Privacy

  2. Scroll down to Screen Recording

  3. Unselect Google Chrome

  4. Restart the browser

  5. Go back to your Mac settings > Security & Privacy > Screen Recording

  6. Select again Google Chrome

Check your company security rules

It might also be the case that your browser / computer is under IT department security rules. If that's the case, the permissions on your browser / OS might be reset often, thus disabling mic and cam settings. Please check with your IT department!

Special set-ups

Using an external camera

If you using an external camera, confirm your external camera is connected correctly to your laptop/desktop and turned on.

Using a second monitor with your laptop

If you're using a second monitor next to your laptop, make sure your laptop lid is open. Some users reported Claap can't access their webcam and mic when the laptop lid is closed.

Are you still having issues? Our support team is here to help. Use the chat available here in this page on the bottom-right or contact us by email.

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