Do you have customers in multiple countries? You can serve your audience in their native language, by the click of a button.
When you have finished your flow for either b2b or b2c, and are ready to launch the portal, you can use the "Translations feature" to let your customers select their native language in the Self Service Portal or B2B Ticket flow.
Enable Languages: For the self service portal
Start by enabling the languages you want available in the Self Service Portal:
Go to "Self Service Portals" and click "Manage" on the flow you want to edit.
Under "Portal settings and start screen" you can define the available languages for the portals. "Check off" all languages you want.
Enable Languages: For the b2b ticket inbox
The b2b ticket inbox is pr. default presented in the language that the creator of a ticket (typically a retailer) has set for their profile.
If the language of ticket creators profile is not available in your portal, it will default to English.
Thus, as a supplier, if you have a lot of international retailers, it would make your retailers lives much easier, if you translate your flow to their native language.
You can manually translate text fields in the b2b ticket flow, by going to "Brands" and clicking "Manage flows".
Automatically translate your flows
1. Go to Settings and Translations.
Here, you can see that there is only text in the "English" column. This shows, that translations are missing for the other enabled languages: Danish, German, French etc.
2. Click the Translate Icon, in the column of the language you want to translate to.
3. A pop-up will appear. From here, you select the language to automatically translate from. English works best here, but every language will work. Click Accept.
Review & edit translations
After you have automatically translated the fields, you can manually edit the text in each field, so it matches your brands tone of voice.
Enjoy!
IMPORTANT
The automatic translation does not affect texts in data sources. These still have to be translated manually.