How to find & edit your return addresses

Go to your retailer or supplier account (Where you handle claims, returns etc.), under Organization Details, click the pen, in the right side of the return address you want to edit.

Here you can see & edit your return address:

If you have multiple return adresses, you need to find the return address, connected to the Self Service Portal in question.

1. Start by finding the correct Self Service Portal & flow.

Go to the ticket in question, in the right-hand menu, under "Purchased in", the Self Service Portal that the customer used, will be displayed.

Under request type, we can see that this is a Warranty Claim. Thus, the we are looking for the Warranty Claim Flow, in the identified Self Service Portal.
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2. Go to Shipping Agreements and find the selected return address

From your retailer account, go to Settings -> Self Service Portals. Click "Manage" on the Self Service Portal we identified in step 1. From here (1) select the flow we identified in step 1. (2) Select "Return policies". (3) For the Return Policy, matching the customers origin country, click the three dots, and select edit.

Note the selected return address, as marked here:
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You can change the selected return address, to one of your other predefined return adresses, if this i the wrong address.

Go to "How to find your return address (multiple return adresses)" to see how to edit your return addresses.