Steps to Submit a Case:

1. Go to New Ticket:

- Select the brand you wish to submit a case to.

- Review the brand guidelines for their rules regarding claims.

2. Choose Ticket-type:

- Select the type of case (claim, return, or delivery issues).

3. Add Product details:

- Add product information, images, reason codes, and description.

- Click on “Save Product”.

4. Proceed – optionally add more products:

- Add another product or click on “Next - Review Case” to proceed.

5. Review and Submit:

- Review your case and click on “Submit Case” when you are ready.

​Common Challenges When Submitting Tickets:

Challenge 1: You cannot find the product information, or it shows an error.

- First, check the brand’s guide to see what format they use.

- If your data input is correct but still shows an error, click on “I can’t find my style number” and then click “OK” on the pop-up screen to proceed. This will allow you to submit the case.

Challenge 2: Forgetting to click “Next - Review Case” and “Submit Case”.