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As a Supplier, How Do I Accept or Decline B2B Tickets?

When retailers submit tickets, you can easily accept or decline tickets with standard replies.

Support team avatar
Written by Support team
Updated over 5 months ago

For all new tickets, you receive an e-mail: Open the e-mail (a new claim has been submitted)


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  1. Press Solve now

  2. Review the claim details

  3. Press Accept / Decline + provide outcome. Remember to press Send.


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  4. Once you have accepted the claim, please handle the outcome as you do today.

*Note:

You can add more Standard responses like 'Accepted Credit' by pressing Add Standard response (see screenshot above)

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