Steps to Submit a Ticket:

1.Go to New Ticket

2.Select the Brand
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3.Select Ticket Type: Choose between claims, returns, or delivery issues. Sometimes there may be only one option.

4.Click Add Product
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5.Add Product Information: Include pictures, issue tags, and a description.

6.Click Save Product

7.Optionally, Add Another Product or finish by clicking Next - Review Ticket.

8.Review Your Ticket and click Submit Ticket when ready.

9.Optionally, Add Your Own Reference Number (for example, from your ERP system).

Troubleshooting

Issue 1: You cannot find product information or encounter an error (see screenshot below).
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1.Check the Brand’s Guide: Verify the format being used.
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2.If the data is correct but not found, click I Can’t Find My Style Number and then click OK

on the pop-up screen to proceed. This allows you to submit a ticket with incorrect data.
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Issue 2: Forgetting to Press Next - Review Ticket and Submit Ticket.

Make sure to follow all the steps, especially the final submission step