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How do I archive or unarchive tickets?
How do I archive or unarchive tickets?
Claimlane Support avatar
Written by Claimlane Support
Updated over 2 months ago

How to Archive or Unarchive Tickets

Question:

How do I archive or unarchive tickets?

Solution:

Archiving tickets helps clean up your inbox and allows you to focus on open cases only.

To Archive Tickets:

  1. Navigate to Inbox:

    • Go to your inbox.

  2. Select Ticket:

    • Choose the ticket you want to archive.

  3. Archive Ticket:

    • Click on Archive (1).

You have now successfully archived your ticket.

To Unarchive Tickets:

  1. View Archived Tickets:

    • From your inbox, find and click on View archived tickets (2).

  2. Select Ticket:

    • Locate the ticket you want to unarchive and click on it.

  3. Unarchive Ticket:

    • Click on Unarchive (3).

Now, the ticket will be located back in the inbox again.

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