Claimlane is a digital platform that connects retailers and suppliers to streamline the process of managing product returns and claims in a simple, efficient, and standardized way. Used by over 10,000 brands and retailers globally, it replaces email chains and spreadsheets with a unified system for B2B claims communication.
How Claimlane Works
Claimlane acts as a centralized hub where both retailer and supplier can:
Submit, track, and resolve product claims.
Communicate directly in one thread.
Ensure documentation and processes are consistent and clear.
As a Retailer
Retailers can use Claimlane to:
Submit claims directly to suppliers through a structured and user-friendly interface.
Track all ongoing and past claims in one place.
Ensure all required documentation (e.g., photos, return reasons, order details) is submitted upfront to reduce back-and-forth.
Save time and reduce errors compared to manual email-based workflows.
*Note, Claimlane does not handle individual claim or return tickets. We offer technical and system support, but it is suppliers who handles the claims.
As a Supplier
Suppliers benefit from Claimlane by:
Receiving only fully documented claims that are easy to process.
Responding to claims directly from your inbox or via the Claimlane dashboard.
Managing all incoming claims in one place, across all your retail partners.
Reducing manual work, speeding up resolution times, and gaining clearer oversight of claim trends.
Learn More
Visit our website: www.claimlane.com
Watch a short introduction video: Claimlane Overview
How-to guide: How to accept or decline claims