1. Navigate to the Company View
From your Inbox in Claimlane, click on manage company at the top to enter the Company view.
2. Go to Shipping Agreements
In the left-hand menu, scroll down and click on Shipping agreements to access the setup page.
3. Add a New Shipping Agreement
To create a new agreement, click on the Add agreement button located in the top-right corner.
4. Fill in the Shipping Agreement Details
In the form, fill out the following key fields to setup the agreement:
Service Display Name: A descriptive name of the shipping service (e.g., “Free Returns - DK”).
Title: Typically the name of the carrier (e.g., “PostNord”, “GLS”).
Service: Select the carrier integration used for this agreement (e.g., Webshipper, Homerunner).
Shipping Identifier: Unique identifier for the shipping method.
Base URL: The base API URL for the carrier's integration.
Client ID & Client Secret: Credentials used by Claimlane to authenticate with the carrier.
Note: When entering or editing information in any field, make sure to click the green checkmark on the right to save your changes. Unsaved fields will not be included in the agreement.
Once all required fields are filled and saved, your shipping agreement will be active and ready for use. This ensures that return shipments can be handled smoothly and automatically through the selected carrier integration.