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How to Invite Retailers to Claimlane

Use this guide to send invitation emails to your retailers so they can create their profiles in Claimlane.

Support team avatar
Written by Support team
Updated over 3 weeks ago

1. Open Your Company Dashboard

  • In Claimlane’s inbox, click the four‑square icon in the top navigation bar.

  • Select Company Dashboard from the menu.

2. Navigate to Retailer Overview

  • In the left‑side menu of your Company Dashboard, click Retailer Overview.

  • In the Retailer Overview screen, click the Invite Retailer button in the top right corner.

3. Start a New Invitation

In the menu that appears, choose Invite Retailer Partner.

4. Enter Retailer Details

Fill in your retailer’s information:

  • Name

  • Email address

  • Customer number (if applicable)

  • Any other required custom fields

Once complete, click Invite Retailer in the top right.

Tip: Before sending, click Check Only Invalid Invitations to surface any missing or incorrect entries.

  • If any invitations fail validation, they’ll appear in a list—correct the data and try again.

  • If no errors display, you’re clear to proceed.

6. Confirmation

After clicking Invite Retailer, your retailer will receive an invitation to the email you used for their profile.

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