Depositing funds into your Clapp wallet is a straightforward process. Before you begin, please ensure you have completed the KYC verification process. If you haven't already, you can find a guide on how to do so here. Once your KYC is complete, follow these steps:
Open the Clapp app and navigate to the "Wallet" section.
Select "Deposit."
Choose the currency you wish to deposit.
For Fiat (EUR) Deposits:
Ensure EUR is selected.
Copy the provided SEPA bank account details. Carefully double-check all the information, including the account number, IBAN, and Reference code, to ensure accuracy.
Initiate the SEPA transfer from your bank account using the copied details.
For Cryptocurrency Deposits:
Copy the provided deposit address or use the QR code. Be sure to double-check the address for accuracy.
If applicable, ensure you include the correct memo/tag when initiating the transfer from your external wallet or exchange. This is crucial for proper crediting of your funds. Failure to include the memo/tag may result in delays or loss of funds.
Once you've completed the deposit process, your funds will be reflected in your Clapp wallet shortly. Cryptocurrency deposits are typically instant (though confirmation times may vary), while SEPA transfers usually take 1-3 business days.
If you have any questions or encounter any issues during the deposit process, please don't hesitate to contact our support team through the in-app chat for immediate assistance. We're here to help!