Two-Factor Authentication (2FA) adds a vital layer of security to your account. However, occasional glitches can disrupt the login process. If you're encountering difficulties with 2FA, please follow these initial troubleshooting steps before contacting our support team:
Time & VPN Checks:
Time Sync is Key: 2FA relies on accurate time. Ensure your device's time is set to automatic synchronization.
VPN Conflicts: Temporarily disable your VPN. It can sometimes interfere with 2FA due to time zone or latency issues. Double check your time zone after disabling VPN.
Contact Support for Reset:
Persistent Issues: If time sync and VPN checks don't resolve the 2FA problem, contact our support team.
Verification & Reset: Our support team will guide you through verification to reset your 2FA. Use chat or email for assistance.