Note - This is slightly different to our live streaming feature. Instead, this feature allows you to record your lessons in advance, and will only be available to your customers (in the portal) at the time at which the lesson is due to start. 

Let's take a look at how the recorded lessons are set up.

Firstly, navigate to the class for which you intend to add recorded videos, and click on the online class tab. You will see something similar to the following screenshot:

Here you will have a choice between live streaming your lessons or adding recorded videos. In this article, we're going to discuss the recorded videos section. However, you may check out other articles on live streaming virtual classes.

Click on the recorded videos tab and you should be met with something similar to the screenshot below:

This will show a list of your lessons related to the class you have chosen, with their venue, date & time details, and the ability for you to insert the video URL. For the best experience for your customer, we recommend using Youtube for your videos, this allows us to frame your video neatly within the customer portal.

It's important to note here that your videos will only be available to customers from 5 minutes before the lesson starts, and onwards. With this being the case, it's probably best to make your videos unlisted (link only) instead of entirely public, otherwise, your customers might be able to watch them before the lesson actually starts. 

Let's go ahead and insert out recorded video URL's into the provided text boxes. And don't forget to press the save button when you're finished.

You can get the URL's from Youtube after you have uploaded the video, but you can also put any video URL inside the textboxes. It should look similar to the screenshot above, and again, don't forget to click save

Once you have completed this step, you have the choice to send a bulk email to all of your customers, by clicking on the send invite to customers button. This will send an email to your customers providing them with detailed instructions on how to access the lessons - and it will prompt customers to register on the portal if they haven't already done so. If the customer isn't registered on your portal, they will receive a second email providing them with details on how to register with your portal.

If you need to disable this for any reason, you can do so by clicking on the disable online classes button at the left-hand side of the screen, similar to the screenshot below: 

Customer Portal

Once you have followed the steps outlined above, your customers will have a great experience within their portal and it will look similar to the screenshots below.

Here's how it will look for your customer inside their upcoming classes section:

As you can see, they will be prompted with a button called something like watch class. This button will show regardless of when the lesson starts. However, we restrict this in the next step. After the user clicks on watch class, if they're within 5 minutes onwards from the start time, they will see something similar to the following screenshot.

Your video will be embedded within the portal (if the video is hosted with Youtube, otherwise, it will just redirect the customer to the video. If the customer has trouble viewing the video, they have an assistance link in the top right-hand corner which will open the video separately. 

Your video disclaimer ('Settings' > 'Company' > 'Policies') will also show before the video is played if this is applicable. 


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