ClassTag understands the needs of District Leaders or Administrators to have a list of families already connected to ClassTag and how active or inactive they are and export the data to a CSV file. This can all be done on a newly launched District-Wide Feature that we call "Family Engagement Report" which is available for all our ClassTag Connect users.

Family Engagement Report shows the connection health status for a list of families over time. It contains the list of families and how active or inactive they are over a period of time. Reports can be filtered to show the data on a District level, School level, or Classroom level and can be exported to a CSV file.

Here's a quick video about the Family Engagement Report:

How to see the Family Engagement Report

1. Make sure that you’re on the District Page. A good indicator that you’re looking at the District Page is the dark blue banner on top.

2. If you’re not sure that you’re on the District Page, click on the Hamburger menu.

3. Click your District's name.

4. Click Reports. It will open another window to show the reports.

5. Click the third icon on the left side panel.

Family Engagement Report Overview

When the Report page is opened, a page similar to below will show up.

Family Engagement Report Definition of Terms

No Contacts	The student was added to the Directory but with no parent contact information
Pending	The invitation has already been sent out but the parent didn't accept or hasn't joined ClassTag yet
Unreachable	Has an invalid credential (email address or mobile number) or has blocked ClassTag for sending them notifications
Unresponsive	Has a valid credential but no activity in their account in the last 21 days or more
Active: 21 days	Has activity in their account in the last 21 days
Active: 14 days	Has activity in their account in the last 14 days
Active: 7 Days	Has activity in their account in the last 7 days

Family Engagement Report Filters

On the upper part of the page, just above the graph, there are five different ways to filter the report.

Guardians	Based on the number of guardians assigned to each student
Grade Level	Based on the population of a specific grade level
Notifications	SMS, Email, Push, None
Languages	List of languages that were chosen by all parents
Segments:	District Name, School Name, Class Name
Health Status	No Contacts, Pending, Unreachable, Unresponsive, Active: 21 days, Active: 14 days, Active: 7 days

Family Engagement Report Table

A couple of notes:

For the Communications column, the bell indicates the # of Events and the horn indicates the # of Announcements sent to the student’s parents/guardians.
For the Connection Health column, please refer to the Family Engagement Report Definition of Terms.

Exporting the Family Engagement Report

The list of families will be shown below the graph based on the filters that were used. By default, it will show the first 10 rows. It can be changed to show 25 or 50 rows by clicking on the drop-down menu on the lower left side.