This is an additional step after completing all necessary steps before enabling Clever to sync with ClassTag. If you intend to find information about how to start the sync, please click here.
If you are ready to sync, please follow the steps and advice below.
Ask yourself what to do with the following:
Existing families treatment
For schools that already have students on ClassTag, we recommend archiving all of them.
Since the first sync will not touch existing students and will create new ones, after the sync is complete, District or School Administrators may run an optional merge process to merge the old students with the new ones, to preserve historical data in the students.
If the guardian's old information doesn’t need to be on ClassTag anymore, please also remove all guardians from the students. To do this, please do the following:
1. Go to the District or School page.
2. Click the Directory tab.
3. Select the students or all students.
4. Click Actions
5. Click Remove Guardians.
When switching to an automated roster synchronization, if it is important for you that existing guardians continue using their old accounts instead of getting new accounts, ClassTag recommends updating the contact details of those guardians manually before launching the sync for the first time.
Multiple-Role Users
To support users who are staff members and parents/guardians of multiple children, ClassTag allows its users to have multiple roles under one account.
To achieve this, it is up to you to ensure that all roles for the same person use the exact same name, email, and phone in Clever.
If the contact information is different for different roles, people may end up having several independent ClassTag accounts.
If you do want staff members to have different ClassTag accounts for their staff and guardian roles, please make sure that these roles have different email addresses in the SIS data.
Contacts Data Quality
Clever does not validate that parent/guardian data is consistent and reliable. Guardian data is stored in “Contact Records”, which can be different each time.
ClassTag recommends that you provide a stable and reliable identifier for guardians in Clever - SIS ID. Its absence may result in new ClassTag accounts for users whose contact information changes in Clever.