A default letter is a formal notice we send via post if your account has fallen behind on payments and is now in "default." This happens when several payments have been missed, and it's our way of letting you know that further action may follow if the overdue amount isn’t addressed. We are legally obliged to send this by post, it cannot be sent via email or in app message.
The default letter includes:
Details of the Overdue Amount: It outlines the payments that were missed and the total amount that’s overdue.
Possible Consequences: If the arrears aren’t resolved, it explains what might happen next, like reporting the default to credit agencies or potentially taking steps to recover the debt.
Timeframe to Act: You’ll have a specific period (usually 14 days) to bring your account up to date or make arrangements with us.
Payment Options: We provide information on how to make a payment or how to contact us to discuss repayment options that may work for you.
Receiving a default letter is serious, but we’re here to help. Acting quickly can prevent further consequences, protect your credit score, and avoid any extra fees. If you have any questions or need assistance, please reach out – we’re ready to work with you.
Contact us via;
In app message
Email us at hello@kravings.com
Call us on 03330 382429 or;
Write to use at Kravings, PO Box 1289, Uxbridge, UB8 9PS