Open Banking allows you to securely connect your bank account to third-party applications, such as budgeting tools or payment services. However, as it is still a relatively new technology, not all banks have implemented it yet. If you are experiencing issues connecting your bank account, it is likely due to an issue with your bank's connection.

Before troubleshooting any connection errors, it is important to check if your bank is supported by Open Banking. You can do this by visiting our website and checking our list of supported banks. If your bank is not on the list, unfortunately, you will not be able to connect your account at this time.

If your bank is supported but you are still seeing errors when trying to connect your account, it is possible that there is a temporary issue with your bank's connection. We understand how frustrating this can be, but rest assured that these issues are usually resolved quickly. Try again in about an hour and the issue usually resolves itself.

If you have waited and tried again, but are still experiencing the same connection error, please reach out to us for assistance. We are here to help you troubleshoot and resolve any issues you may be having with Open Banking.

To assist us in troubleshooting, please send us an in-app message with a screenshot of the error you are seeing. Our team will review the information and work with you to resolve the issue as quickly as possible.