Fresh Availability has launched! This means ease of use for you, your cleaners and your clients. Nothing is a bigger pain, than when you or someone else is double booked. To avoid disasters and stay on track managing cleaners, your own schedules, and your clients ensure that you’re using Fresh Availability for smoother booking and efficient scheduling.
Managing cleaner availability is at the core of any scheduling and booking system.
We built our availability functionality with ease and speed in mind. It makes it very easy for admins or cleaners to view and manage availability.
How do I set up scheduling availability for my cleaners?
Here’s how it works: Admins or cleaners first set their “Gross Availability”. That is, generally, every week they are available on these days at these times. Availability can be in chunks of time during the day or the whole day. Different days during the week can have different availabilities.
Of course things come up, like doctors appointments, getting sick, having to take care of family members and so on. Rather than having to keep a mental note that this cleaner can’t work on this day, we built Exceptions. For these “exceptions” each cleaner or admin can add an “exception”. Exceptions can span a small amount of time in a single day (like when they have a doctors appointment) or multiple days (like when they go on vacation). Exceptions can be edited and deleted.
The final component of knowing a cleaner’s true availability (what we call “Net Availability”) is what she is already assigned to. In other words to know if Margarita will be available on Monday, August 27 from 2:00pm to 5:00pm we need to know if she works that day at that time (Gross Availability), if she hasn’t told us she has an appointment or other conflict at that time (Exceptions), and if she is not already assigned to a booking on that day/time.
For the mathematically-inclined:
Net Availability = Gross Availability - Exceptions - Bookings
Using Availability Information
You can query the system for the Net Availability for a cleaner right within the “Availability” tab of her profile this enables you to have the visibility needed for proper scheduling.
In the Assignment page, when you select a cleaner and an arrival time, the “Conflicts” card will show any conflicts as well as any Availability Exceptions, so you can see if a cleaner is unavailable to be assigned to a booking because of an availability exception.
How Cleaners setup availability in the Cleanetto App
For a Cleaner to adjust General Availability, they navigate to Me, then Availability. The Availability window will launch showing each day of the week, Sunday to Saturday 7am to 7pm. They simply check the times and days they are available, leaving unavailable times unchecked.
What this means for you
Happier employees: A small step towards employee satisfaction is allowing them to control their schedules. When employees can have flexibility and an ability to prioritize their schedules they are more likely to experience higher levels of satisfaction and stay with an employer longer.
Time savings: Imagine how long it takes to get in touch with someone, wait to see if they are available and then the effort required to go back and find the time that works best for the client and the cleaner. It’s so much more efficient for everyone to have that built into the system and avoid back and forth between the client and cleaner.
More bookings: When time is saved on scheduling that means more time can be spent on billable hours. For one it is easier to book back to back cleanings when availability is clear and automated. Secondly, this makes things easier and faster for the client which will inevitably translate to more bookings.
To get started with Fresh Availability
Things to note:
By default, new cleaners are available all days, at all times (7am-7pm).