If you're using Clearit USA to clear your shipment, you’ll need to ask your carrier to release the shipping documents (such as the commercial invoice and air waybill) to us. Here’s how:
1) Contact the Carrier's Brokerage Department
Use one of the following methods depending on the carrier:
UPS
📞 Call: 1-800-782-5877
💻 Ask them to "Release the shipping documents for [Tracking Number] to Clearit USA at info@clearitusa.com."
FedEx
📞 Call: 1-800-463-3339
📃 Ask for the Brokerage and Clearance Department, and request a Broker Release Authorization (BRA) form (FedEx may require a signed release letter) You can request a template from FedEx.
💻 Ask the agent where to send the BRA form once completed.
DHL
📞 Call: 1-800-225-5345
💻 Ask the agent where to send a Customs Broker Authorization Letter for Clearit USA
2) Provide Written Authorization (if required)
Some carriers may ask you to complete a Broker Release Authorization or Power of Attorney to confirm you're authorizing Clearit USA to clear the shipment.
Make sure to include:
🔍 Tracking number
☎️ Clearit USA’s name and contact information
🖋️ Your signature and date
📄 Company letterhead (if applicable)
3) Confirm the Documents Have Been Sent
Once authorization is sent, follow up with the carrier to ensure:
✔️ They’ve updated the file
📫 Documents have been sent to Clearit
👍 We’ve received them and can proceed with clearance
4) Notify Clearit
Let us know:
❓ That you requested the release
📆 The date/time you contacted the carrier
👤 Who you spoke with (if available)