Refunds are submitted per product. If you’d like to request refunds for multiple products in a single order, you’ll need to complete a separate refund request for each item.
Steps to Start a Refund Request:
Click your profile dropdown in the top-right corner.
Select “Orders”.
Find and open the order containing the product you wish to refund.
On the order page, click the “Request Refund” button next to the relevant product.
This will open a refund request form.
🔍 What You Need to Know Before Submitting
Refund requests must follow our Refund Policy outlined in our Terms of Service.
Our moderation team will review your request within 3–5 business days.
If approved, the refund will be processed to your original payment method within 7 days.
🧾 Refund Form Steps
Step 1 – Product Confirmation
Confirm the exact product you’re requesting a refund for.
Step 2 – Reason & Evidence
Select the reason for your refund request.
Describe the issue in detail.
Upload supporting evidence (e.g., screenshots, videos, or files).
Step 3 – Seller Contact (Optional but Recommended)
We recommend trying to resolve the issue directly with the seller first.
You’ll be asked:
Whether you attempted to contact the seller (Yes/No)
If yes:
Which platform you used (e.g., Discord, Email)
The date of contact
A short summary of the conversation
Any screenshots or logs of your interaction
Step 4 – Final Confirmation
By submitting, you confirm that:
All information is accurate to the best of your knowledge.
You have read and agree to ClearlyDev’s Refund Policy.