At Clearly Development, we strive to create a fair and transparent marketplace for all users. While all product sales by vendors are considered final due to the nature of digital content, we recognize exceptions must be made under specific circumstances. This guide outlines our product refund policy, detailing when and how refunds can be requested and processed.
Our Refund Policy
Requesting a Refund
Customers are entitled to request a refund if:
The product violates one of our Community Standards or Terms and Conditions.
The product infringes on the intellectual property rights of another individual.
How to Request a Refund
Communicate with the Vendor: Before Clearly Development intervenes, customers must first raise any issues with the vendor through the "Ask a Question" feature available on the product page.
Vendor Response Time: Vendors have 72 hours to respond to the customer’s concerns and attempt to resolve the issue.
For Vendors
Responding to Refund Requests
It's crucial to address any customer concerns promptly and effectively within the 72-hour window to avoid automatic refund processing by Clearly Development. If a refund is issued for an order, the order will be marked as ineligible for withdrawal.
Clearly Development reserves the right to impose fees associated with the refund process if the vendor is found to be at fault. Recurring issues with a product that result in a significant volume of refunds may also lead to fees or further actions.
Best Practices for Preventing Refund Requests
Accurate Descriptions: Ensure your product descriptions are clear, accurate, and reflect the digital content accurately.
Prompt Support: Utilize the "Ask a Question" system to swiftly address customer inquiries or concerns.
Quality Control: Regularly review your offerings to ensure they adhere to community standards and do not infringe upon others' intellectual property.