What is the timeframe for refund requests?
Customers are allotted a 30-day window from the date of purchase to submit a refund request. Beyond this period, refunds cannot be processed.
Under what conditions are refunds provided?
Refunds may be issued under the following circumstances:
Misrepresented Products: When a product fails to fulfill the promises made in its description.
Malfunctioning Products: When a product does not operate as expected or described.
When are refund requests denied?
Refunds are not granted in situations where:
The customer lacks the knowledge necessary to use the product effectively.
The customer seeks a refund for the price difference because the product was discounted after their purchase.
What steps should be taken if a resolution with a customer cannot be reached?
In instances where there is a disagreement with a customer regarding a refund, the issue should be escalated to an customer support representative for further review.
Is it possible to challenge a refund request?
Yes, vendors who believe a refund request is unwarranted have the option to escalate the matter to an Administrator for mediation.
Can a customer contest a denied refund?
Absolutely, just as vendors can escalate refund disputes to the Clearly Development team, customers also have the right to seek further review if their refund request is denied.
Are customers eligible for refunds without first contacting the vendor?
The refund process begins with the customer contacting the vendor directly. Should a customer reach out to the Clearly Development team without prior communication with the vendor, they will be directed to initiate contact with the vendor to discuss the refund request.