Overview
The inbound call system in RingResponse allows you to receive calls directly from leads or as transfers from other users. You can answer calls via browser notifications, have them ring through to your desktop phone, or use a WebRTC web client, all while having the lead's information automatically displayed for immediate engagement.
Key Functionalities
Multiple Answer Methods: Accept calls via browser notification, ring-through to a desktop phone, or through a WebRTC web client pop-up.
Automatic Screen Pop & Lead Assignment: The lead record automatically opens and is assigned to you upon answering.
Availability Control: Set yourself as Available or Unavailable to control call routing.
Call Decline Option: Decline inbound calls or transfers, with the system routing them accordingly.
Automatic Cool-Down Periods: Configured pauses between calls to allow for note-taking and lead updates.
How to Receive an Inbound Call
Method 1: Answer via Browser Notification
An incoming call triggers a notification in your browser toolbar, showing the caller's name/number.
Click Answer to take the call using your browser's audio.
The associated lead will automatically be assigned to you and can be opened from the notification.
Once you're ready to stop receiving incoming calls, set yourself to Unavailable.
Method 2: Answer via Ring-Through (to Desktop/Soft Phone)
Prerequisite: This must be configured in your Call Flow settings by an administrator.
Your configured desktop or softphone will ring.
Upon answering, a whisper message will prompt: "Press 1 to Accept" or "Press 2 to Decline."
Press 1 to connect to the call.
Method 3: Answer via WebRTC Web Client
Prerequisite: The WebRTC update must be enabled for your system.
Click Answer and the pop-up will show up to connect you with the caller.
An incoming call triggers a pop-up web client window.
You may be prompted to "Allow" microphone access—select Allow.
Important: Do not close this pop-up during a call, or the call will drop. You may minimize it.
Managing Availability & Declining Calls
Set as Unavailable: Click your profile/status in the call interface and select Set Yourself as Unavailable to stop receiving incoming calls and transfers.
Decline a Call: Click Decline on an incoming call notification.
If the call is from a lead, it may route to another user in the same call flow.
If it's a transfer from another user, they will be notified you declined.
Automatic Cool Period: After a call, a brief, configurable pause is automatically applied before you receive the next call, allowing time for notes.
Best Practices
Keep your WebRTC pop-up minimized: If using the web client, minimize the pop-up window instead of closing it to avoid cutting off the call.
Use Unavailable status strategically: Set yourself as Unavailable during breaks, meetings, or when focusing on lead follow-up to prevent interruptions.
Leverage the auto-assignment and screen pop: Use the few seconds after answering to quickly scan the lead's details that automatically appear.
Utilize the cool-down period: Use the automatic pause between calls to jot down essential notes and update the lead's status immediately.
Know your ring-through configuration: Confirm with your administrator whether your calls are set to ring through to an external phone so you know how to answer.
Troubleshooting
Not receiving inbound call notifications
Ensure you are logged into the RingResponse web interface.
Check that your status is set to Available.
Verify browser permissions allow notifications.WebRTC pop-up is not appearing
Ensure the WebRTC feature is enabled for your organization.
Check that your browser isn't blocking pop-ups from the SalesExec domain."Allow microphone" prompt is blocked
If you accidentally block microphone access, update your browser's site settings to allow microphone use forsales-exec.net.Call drops immediately when answering
If using the WebRTC pop-up, ensure you did not close the window.
Check your internet connection stability.Calls are not routing to you when available
Confirm your user account is added to the active inbound Call Flows.
Check with your administrator about cool-down period settings that may be delaying call delivery.