Overview
SalesExec provides flexible controls that allow administrators to enable or disable specific RingResponse features at the account level. These settings determine how phone numbers, call routing, call tracking, and messaging features behave across the platform. Managing these features correctly ensures compliance, cost control, and alignment with your organization’s communication strategy.
Getting Started
First, you will need to make sure you have the appropriate user permissions to adjust your RingResponse features.
Navigate to More > Settings > RingResponse Features.
Under Billable Options, you can enable or disable desired features. By doing so, adjusts your price per minute.
Call Recordings: Record inbound and outbound calls.
Warm Transfer: Ability to warm transfer calls internally or to external numbers.
Caller ID Lookup: Conduct a CNAM lookup on inbound calls when creating a new lead. Append a new lead with First Name, Last Name, City, State, and Zip Code as well as the phone number to a newly created lead.
Voicemail Drops: Ability to drop a pre-recorded message on an outbound call.
User Phone Connect: Connect to a user's direct line or softphone when making an outbound call or taking an inbound call.
Pricing Breakdown
Base Price per Minute
Charge Description | Cost | Charge Frequency |
Inbound Call | $0.0125 | Per Attendee, Per Minute |
Outbound Call | $0.0125 | Per Attendee, Per Minute |
Call Surcharges
Depending on the features enabled, you will incur additional costs as outlined below.
Surcharge Description | Cost | Charge Frequency |
Warm Transfer | $0.01 | Per Minute |
Voicemail Drops | $0.01 | Per Outbound Call |
User Phone Connect* | $0.01 | Per Minute |
Toll-Free Number Used | $0.015 | Per Minute |
Recording | $0.003 | Per Minute |
Inbound Call ID Lookup | $0.0125 | Per New Inbound Call |
User Phone Connect* will incur an additional $0.02 per connection attempt, per user as well as an additional $0.01 each minute after when using the inbound call notification type of Ring Through. If you are making an outbound call that is not through the browser, you are charged an additional $0.01 per minute when we are connecting directly to an agent's office line or softphone application.
Area Code Surcharges
These surcharges are based on calls made out to the following area codes. The surcharges are because of increased rates enforced by the carrier.
Surcharge Description | Cost | Charge Frequency |
787 Area Code (Puerto Rico) | $0.0765 | Per Minute |
939 Area Code (Puerto Rico) | $0.0765 | Per Minute |
867 Area Code (Northern Canada) | $0.13265 | Per Minute |
907 Area Code (Alaska) | $0.07765 | Per Minute |
SMS
Sending and receiving SMS messages within ClickPoint Lead Manager incur the following charges:
Charge Description | Cost | Charge Frequency |
Inbound SMS | $0.02 | Per Message |
Outbound SMS | $0.02 | Per Message |
Monthly Charges
When you purchase either a local or toll-free phone number, you incur a monthly maintenance fee for the following number types:
Charge Description | Cost | Charge Frequency |
Local Area Code Phone Number | $2.00 | Per Number Per Month |
Toll-Free Phone Number | $3.00 | Per Number Per Month |
Best Practices
Review feature usage before disabling to avoid disrupting active workflows.
Coordinate changes with internal teams that rely on call or messaging features.
Disable unused features to reduce complexity and potential billing impact.
Document feature changes for internal tracking and troubleshooting.
Test feature behavior in a controlled environment when possible.
Troubleshooting
If a feature does not appear after enabling, confirm the change was saved successfully.
If users report missing functionality, verify both feature status and user permissions.
If calls or messages stop processing, check whether a required RingResponse feature was disabled.
For unexpected behavior, review recent configuration changes and rollback if necessary.