User Navigation
RingResponse Navigation - Individual User SetupConfigure your personal phone number in My Account to enable RingResponse for making and receiving calls, ensuring the system can bridge calls to your device.
How to Access the Live Call PanelAccess essential call controls—including transfer, hold, dial pad, voicemail drop, and recording pause—all from a single, centralized panel during any active conversation.
How To Make an Outbound CallInitiate calls to leads using Click-to-Dial, Power Dialing, or Pull Distribution, with options for browser-based calling or dialing through your configured phone line, enhanced by local presence to increase contact…
Receiving an Inbound CallEfficiently handle incoming calls, manage your availability, and use multiple answering methods (browser, desktop phone, or web client) to work leads effectively.
Placing an active call on holdTemporarily pause an active conversation using the hold feature to attend to another task, consult a resource, or transfer the call, all while keeping the connection alive.
Accessing the Dial PadInput IVR menu selections or dial direct extensions during an active call using the on-screen dial pad available in the browser-based RingResponse interface.
Pause Call RecordingsTemporarily pause the recording of an active call at any time to protect sensitive information, ensure privacy, or comply with specific conversation requirements.
Using Voicemail DropsUse your recorded voicemails at the end of a call to efficiently move between leads.
Manage Your Voicemail Drop LibraryEfficiently move from lead to lead by creating and organizing a personal library of recorded voicemail messages to drop automatically at the end of an unanswered call.
Transferring CallsQuickly redirect live calls to other users, team call flows, or pre-configured external numbers to ensure the caller reaches the most appropriate contact.
Using the Call History PanelUse a central panel to quickly access, filter, and review your recent inbound, outbound, transferred, and missed calls, managing your call activity and following up efficiently.
Sending Text SMS MessagesEngage leads directly through two-way text conversations from anywhere in the platform using custom messages, templates, or automated workflow actions.
Monitoring, Coaching, and Barging CallsTrain and support your sales team by silently listening to live calls, providing private coaching to agents, or joining conversations directly to assist with or take over calls.
Troubleshooting Audio IssuesTroubleshooting Audio Issues