Help Center
Find the information you need to help you throughout the loan process!
Climb application tutorial video
I'm having trouble submitting an application. What should I do?
How do I talk to a Climb team member?
Who is Persona?
How much should I borrow?
Do I have to borrow money if I apply?
How do I request living expenses or change my tuition amount?
Will applying affect my credit score?
Why is my application still processing?
How do I submit pending documents?
Where is Climb licensed to lend?
I was approved for a deferral. What now?
Loan Servicers You Need to Know
What is the late fee policy?
Is there a grace period for late payments?
I need to change my payment
What if I miss a payment?
Can I submit International Payments?
Can I pay off my loan early?
Who do I make my loan payments to?
How do I connect my account for automatic payments (Autopay)?
What if I'm having trouble paying back my loan?
How do I request a loan deferment?
How do I change my payment and billing information?
What is a loan servicer?
Who is University Accounting Service (UAS)?
Why does Climb partner with a loan servicer?
How do I set up my UAS account?
How do I log in to my UAS account?
How do I contact my loan servicer?
How do I set up my account for automatic payments (Autopay) through UAS?
How do I sign up for electronic statements?
ClimbPay Platform - Student FAQ
FAQ for Students using Pay-As-You or Cash Upfront
General FAQ
Cash Upfront FAQ
Pay-As-You-Go (PAYG) FAQ