In this article, we've provided answers to our most commonly asked questions. If you don't find an answer to your question, browse more how-to articles or send us a chat message using the icon in the bottom right corner of your screen.

When I Sign Up, it Says the User Already Exists.

School coordinators use your school email address to start scheduling you at a clinical site. If they've already sent you an invite to join, and you are trying to create an account using the same email address, you may receive a "user already exists" message. If this occurs, use your school email and log into the account your school coordinator created for you.

My Coordinator Scheduled a Rotation, but I Don't See it When I Log In.

School coordinators generally use school email addresses to set up student accounts and begin scheduling. If you have created your own account with awareness of a scheduled rotation, but don't see one, reach out to your school coordinator to confirm the email address they used to schedule you. If it turns out you have two accounts, follow the instructions in the next section.

My School Signed Me Up, but I Signed Up with Another Email Address.

Many school coordinators invite students to join using a school email address. If your coordinator has set up an account with your school email address, and you also made an account with another email address, we can merge the accounts for you. Just contact us using the chat feature when you're logged into Clinician Nexus in the bottom right corner.

How Do I Contact the Coordinators at the Clinical Site?

There are two ways to contact clinical site coordinators:

First, if you have questions related to a specific rotation, click on the rotation from your dashboard, and use the comment box found under the Activity section. Anything posted in the comments box are visible to all parties on the rotation.

Second, you can click the Message icon next to your profile picture to find the staff member you'd like to contact. Once you are on their profile, you can click the Connect button to request to connect. Once your request has been accepted, click the Message icon to send a message.

Do I Have to Pay to Use Clinician Nexus?

Nope! Clinician Nexus is free for students to use. There are no fees to have an account or to apply for rotations in Clinician Nexus.

How Can My School Coordinator Be Involved?

Some rotations require a coordinator from your school to log in and complete a step/upload a document as part of the onboarding process. You can pass along this link to your school coordinators so they can join.



Have more questions? Please reach out by clicking the chat icon in the bottom right corner of your screen from 8am-6pm CT, Mon-Fri.

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