In this article, we've provided answers to our most commonly asked questions. If you don't find an answer to your question, browse more how-to articles or send us a chat message using the icon in the bottom right corner of your screen.
When I Sign Up, it Says the User Already Exists.
School coordinators use your school email address to start scheduling you at a clinical site. If they've already sent you an invite to join, and you are trying to create an account using the same email address, you may receive a "user already exists" message. If this occurs, use your school email to find the invitation email from Clinician Nexus.
My Coordinator Scheduled a Rotation, but I Don't See it When I Log In.
School coordinators generally use school email addresses to set up student accounts and begin scheduling. If you created your own account and are aware of a scheduled rotation but don't see it, reach out to your school coordinator to confirm the email address they used to schedule you.
If it turns out you have two accounts, please provide us with the email for each account by reaching out through chat support. You can find the chat icon in the lower right corner of any page when logged in.
My School Signed Me Up, but I Signed Up with Another Email Address.
Many school coordinators invite students to join using a school email address. If your coordinator has set up an account with your school email address, and you also made an account with another email address, we can merge the accounts for you.
If you have two accounts, please provide the email for each account by reaching out through chat support. You can find the chat icon in the lower right corner of any page when logged in.
How Do I Contact the Coordinators at the Clinical Site?
There are two ways to contact clinical site coordinators:
If you have questions related to a specific rotation or a required step, click on the rotation from your rotations page and use the comment box found under the Activity section. You can select who the message is for; if you don't make a selection, anything posted in the comments box is visible to all parties on the rotation.
Do I Have to Pay to Use Clinician Nexus?
No! Clinician Nexus is free for students to use. There are no fees to have an account or to apply for rotations in Clinician Nexus.
How Can My School Coordinator Be Involved?
Some rotations require a coordinator from your school to log in and complete a step/upload a document as part of the onboarding process. You can pass along this link to your school coordinators so they can join.
What is an NPI number? Where do I find my NPI number? Do I need one?
A student needs a National Provider Identifier (NPI) when they begin taking on clinical responsibilities that require transmitting protected health information (PHI) under HIPAA. If you need an NPI, we suggest reaching out to a coordinator or doing a quick Google search to learn how to apply.
In Clinician Nexus, this information is optional for your profile. To get an NPI number, you need to apply for one. If you are trying to find it but don't know where to, you probably don't have one and likely won't need one until you graduate.
Where do I access or how do I find out about training, Modules, Silkroad, or 801 numbers, 3/4 ID?
Clinician Nexus and its support staff do not have access to any of these systems. They are separately managed systems that we are not able to support. If you have questions about your modules/training or something like your 801 number. You will need to reach out to the respective organization or Health System that manages that information. You can navigate to your rotation and post a comment for your coordinators by following these instructions.
My Coordinator said they scheduled me, but I can't see my rotation.
This likely means that you have more than one account and you are logged into an account different from the one your coordinator created for you and scheduled you under. Please reach out to your coordinators to find out what email was used to create your account and schedule you. Once you have the email address for both accounts, please reach out through chat support, and we'll be happy to help you merge them.
I'm setting up my student role but can't proceed because my email isn't accepted?
Schools can add domain requirements that students must follow to sign up. If you can't click on Finish to proceed with creating your role, click on the gray Propose domain button below your email. Once you click Propose, you can click Finish to complete your role setup.
I was told to apply for an Opportunity, but I can't find the application on the Find Clinical Experiences page.
If you can't find the application you need, please try these two things. First, keep your search simple. Search for the name of the Health System and add one search criterion after the Health System name, like Shadow. Second, results will only display for the area of the map that's showing. Move the map or zoom in and out to expand or narrow the search area.
If you are still unable to find the application, please reach out to your school or site coordinator. They can provide you with a direct link to the application.
Have more questions? Please reach out by clicking the chat icon in the bottom right corner of your screen from 8am-6pm CT, Mon-Fri.