Unfortunately, automated email notifications from Clinician Nexus don't always reach the inboxes of our community members as we hope they will. We are committed to helping you find a solution and receive the communications you need!
In this article, we will go over steps to take if you are not receiving these emails:
- Initial communications
- Ongoing rotation notifications
Initial email communications
Recipient servers sometimes filter our automated emails as spam/junk or block them from reaching your inbox as a proactive measure.
If you are not receiving initial, invitation, or confirm your email address communications, here are a few steps you can take:
- Check your email spam or junk folder
- Reach out to your IT Department
If you don't find the email(s) in your spam/junk folder, they may be blocked. In this case, please ask your IT department to whitelist "email@example.com" and "sendgrid.net." We use SendGrid to send our automated emails.
Ongoing rotation notification emails
If you are not receiving ongoing email notifications about rotations, please check your notification settings in Clinician Nexus to ensure you are set up to receive such communications by email:
- Click Account from your left dashboard menu.
- Click Notification Settings from the submenu.
- Select/deselect/verify the email communications you want to receive from Clinician Nexus.
- Click Save settings.
Still have questions? Please reach out to us by clicking the chat icon in the bottom right corner of your screen.