We're constantly working to improve Automated Care Messaging by creating new features, updating existing functionality and optimizing how ACM works - all so you have less work.

Here is where you'll find all the latest updates and upgrades.


October 2022

2022.ACM.07 Message types and reporting

New Feature: Message types enables users to ask questions, survey or poll recipients and follow up with timed reminders based on the recipient's response (or lack of response).

Enhanced reporting and analytics allows users to view the result of sent messages in-app, and take follow-up action through advanced sorting and filtering functions, while analytics lets users visualize message responses and engagement.

Who Benefits: Any user who wants to enhance the value of a message by providing additional context or information that cannot be expressed in the body of a message.

Message types :

Enhanced reporting and filtering

Sending a follow-up message

Analytics


September 2022

2022.ACM.06 Attachments

New feature: The attachments feature allows users to add attachments to outgoing messages.

Who Benefits: Any user who wants to enhance the value of a message by providing additional context or information that cannot be expressed in the body of a message.


August 2022

2022.ACM.05 Multi-Facility Sends

New feature: The multi-facility send feature will allow users to select and send a message to several or all facilities within an organization simultaneously.

Who it benefits: Any user with access to multiple facilities. The new feature provides a filter allowing users to select more than one facility as the target audience for either resident or staff messages.


June 2022

2022.ACM.04 Message Printing

New feature: New “Printable Version” button has been added to the Sent Message popup within Automated Care Messaging. It shows a more printable version of the jobs message and provides a convenient print button.

Who benefits:

  • Printer-friendly messages are designed to fit on an 8.5"x11" or A4 sheet and include only the content (plain text and images) of the message, along with relevant message source information.

  • Printer-friendly messages that can also be used for electronic storage by printing as a PDF (rather than selecting a printer).


April 2022

2022.ACM.03 Resident Status

New feature: Senior care homes can now send direct messages to targeted contacts with new filters for Resident Status using enhanced Advanced Options for New, Current and Discharged residents. Additional filters include Waiting List Status, Payer Type and Patient Care Type, Discharge Date and Discharge Reason. You can also find new Resident Status templates available in the Template Library.

Who benefits: Organization and facility administrators, as well as users wishing to segment contacts by Resident Status. Specifically, facilities can now communicate with discharged residents to ensure they are aware they are welcome back to the facility, resulting in:

1. Payment to the facility now assured by Medicare; and,

2. Eliminating penalties to the home, hospital, etc. (where readmissions/emergency room visits may result in fines).

2022.ACM.02 Direct Messaging

Feature enhancement: Senior care homes can now send direct messages to one or more targeted contacts by using a new Recipient Type filter to select specific individuals by name, as well as Advanced Options filters for unit name, resident status or resident ID. Homes can also request and manage consent and communication channel preferences by resident and family contacts.

Who benefits: Organization and facility administrators, as well as users who send messages no longer need to remember, should a resident change location (i.e. floor or room), as they can now select recipients by name. Permissions for direct messaging can be set by user-based roles.

Note: A default consent request message is provided in ACM, and is configurable to suit the needs of the facility


March 2022

2022.ACM.01 Communication Records Logging Frequency

Feature enhancement: to help keep the Misc. tab clean and uncluttered, ACM users can now choose the frequency at which communication logs are created in a resident's chart. Logs can be turned off completely, created for every communication, on a weekly or monthly basis.

Who benefits: By default, records are created on a weekly basis, but organizational and facility admins can choose to have records created on a per communication or monthly basis - or even turn logs off altogether.


More about releases

When will I be able to access new features?

New features and functionalities in Automated Care Messaging are rolled out over a period of time. We alert all users about releases via in-app and external communications.

Sign up for our new feature demo webinars!

Held quarterly, we'll walk you through any upgrades or feature enhancements, show you how they work, talk use cases and answer any questions you may have. Sign up here.

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